FAQ
Most frequent questions and answers
We ship from Sweden. Our Swedish warehouse ships to all of our worldwide customers
No, we can’t cancel or make any changes to your order once it has been placed and confirmed.
Therefore, we kindly ask you to double-check your details before placing your order.
If your order has not arrived, please look up your tracking number in the shipment confirmation email that was sent out to you. If you still can’t locate your order, please contact us and we’ll be happy to help.
No, we do not refund the shipping costs. The shipping fee charged at check-out covers the shipping and handling of the transportation company. These costs can therefore not be refunded.
Choosing a size is unique to everyone. Therefore, we provide handy size guides for each individual product to make the process easier for you.
To find the size guide, go to the product and click on the “Size Guide” link that is located near the menu to get the exact measurements.
If you can not find your package, we recommend you to firstly contact the transportation company to ask for a Proof of Delivery, as well as ask your neighbors/housemates if they have held the package on your behalf.
If you still cannot locate your package, we are happy to assist you further. Please email our Customer Service Team
We always recommend our customers to sign for the delivery of their package.
